Refund policy

The short version

30 days to change your mind. Free returns. Full refund to your original payment method.

How to get a refund

Email [SUPPORT EMAIL] with your order number within 30 days of receiving your order. We send you a free return label. As soon as your parcel reaches us, we check it and process the refund.

How long it takes

We process the refund within 3 working days of receiving your return. Your bank then takes a further 3 to 10 working days to show it on your statement, depending on your card issuer.

What you get back

• The full price of the returned product.
• The original delivery cost, if you return the whole order (delivery is free in the UK anyway).
• Nothing is deducted for return postage — we pay it.

If you return only part of a multi-pack offer, the discount is recalculated on what you keep.

Faulty products

A faulty product is refunded or replaced in full, including all postage, and your statutory rights under the Consumer Rights Act 2015 apply on top of this policy.

Refund not arrived?

Check your bank statement first, then contact your card issuer — refunds often take longer to post than payments. If it still has not appeared 10 working days after we confirmed it, write to [SUPPORT EMAIL] and we will chase it with you.

Last updated: [DATE]